Frequently Asked Questions
Orders and Subscriptions
Q: How do I change or cancel my order?
A: To change or cancel your order, please contact us at firstname.lastname@example.org.
Q: What is your return policy?
A: If you are unsatisfied with your purchase, we guarantee free refunds, within 60 days of purchase. If your order arrives damaged or incorrect, please contact us at email@example.com within 7 days of receiving the product, with a description of the problem, and photos.
View Complete Return Details
Q: What’s the difference between a subscription and one-time purchase?
A: Subscriptions allow you to receive your favourite product(s) once a month, or more, on a regular schedule & at a discounted price. With a one-time purchase you're able to purchase as much or as little as you'd like at one time.
Q: How do subscriptions work?
A: Set your subscription preferences based on the options provided for each product. Your purchase(s) will be shipped on a regular schedule.
View Subscription Details
Q: How can I make changes to my subscription?
A: You can manage your subscription through your personal LOVE account.
Q: What is BLOOM?
A: A clitoral stimulation gel that enhances sensitivity and natural lubrication to help bring you to climax.
Q: What is Auralief?
A: Paper-thin CBD-infused strips that dissolve under the tongue, offering a smoke-free alternative that distributes more cannabinoids per dose than other hemp products.
Q: How do I use BLOOM?
A: Dispense a pea-sized amount onto your fingertip, apply the gel directly to your entire vaginal area and massage thoroughly, guided by your pleasure preferences.
Q: How do I use Auralief?
A: Open the package and place the strip under your tongue to let dissolve sublingually.
Q: What ingredients are in BLOOM?
A: Purified Water, Citric Acid, Propylene Glycol, Menthol, L-Arginine, Methylparaben, Hydroxethylcellulose
Q: What ingredients are in Auralief?
A: Pullulan, Glycerin, Natural Flavors, Limonene, Stevia, Citric Acid, Xantham Gum, Carrageenan, Sunflower Lecithin, Potassium Sorbate
Q: How do I create an account?
A: Click on the account icon in the home page banner and click "create account" at the bottom of the login page. Enter your first, last name, email address and password. Then click "Create"! You will be sent a verification email to the address provided. Follow the prompts in this email.
Q: How do I update my personal information?
A: You can update your personal information through your personal LOVE account.
Q: I forgot my login information. Help!
A: From the login page, under the email and password fields, click "Forgot Password". An email will be sent to the email address associated with your account and from there you will follow the prompts to rest your password.
Q: I ordered a subscription, but can't sign into my account. Help!
A: In order to access your subscriptions, you must create an account with the exact email address that is associated with your order. To create an account, please see the question above "How do I create my account".